I recently had the honor to speak at Autotask’s Community Live 2009 Conference in Nashville, TN. During my talk on using the Autotask developer tools to extend Autotask’s features, I promised I’d publish instructions on creating a LiveLink to locate a Starbucks close to the location of a Ticket.
If you’re unfamiliar with LiveLink creation in general, the Autotask documentation has a lot of great info, as does my blog titled How to Create a LiveLink in Autotask.
Create a new LiveLink and provide it the following settings:
If you’d prefer to copy/paste the information, I’ll include it here as well:
| LiveLink Name | Starbucks Nearby (Ticket) |
| Label | Starbucks Nearby |
| Category | Other Extensions |
| Entity | Ticket |
| Base URL | http://maps.google.com/maps |
| QueryString Values | ?q=starbucks+near+<ACCOUNTADDRESS1>,+<CITY>+ <ACCOUNTSTATE>+<ACCOUNTPOSTALCODE> |