Archive for category Ramblings

Business vs. Personal

I was listening to a podcast last week, and of viewpoints really struck me.

The topic being discussed was the upcoming release of Windows Phone 7. For the uninitiated, Microsoft is launching their next mobile phone platform at the end of the year. It’s a relaunch of their platform in many ways, and could be summarized as an effort to refocus the brand toward the consumer-space (i.e. compete against the iPhone).

One of the guests postulated that Windows Phone could still sell well in the business market, because all business’s care about are things like remote-wipe, VPN-connectivity, etc. This really struck as as shortsighted, as it completely misses what’s happening to business technology use.

Technology is becoming more and more a part of our lives. Smartphone use continues to rise, notebook sales continue to rise, etc — technology, as it relates to business, is becoming less about the machines you use at the office and more about what you have around nearly every waking minute of the day.

As a specific example, it wasn’t surprising to see the iPhone take corporate networks by storm over the last couple years. People want to use the technology they like, and they’re not especially excited about taking what their IT support give them. Even as corporate network policies stated “NO UNAUTHORIZED DEVICES ALLOWED”, executives continued to buy the devices they actually wanted to use. In the end, the proliferation of these “consumer” devices caused many network policies to change.

It’s the job of IT support personnel to find solutions that their clients want. Just focusing on traditional “business” platforms will leave clients unhappy, and have them seeking nice/cooler/sleeker options elsewhere. I’d rather sell someone an iPhone that they’ll use and love, than a “business” BlackBerry that they’ll use for their e-mail only. And naturally, that’s better business strategy — making clients happy will help you keep those clients and earn some recommendations for new ones.

(P.S. I don’t mean to praise/pick on Apple/RIM too much specifically, but I wanted to use some current examples– the mobile phone market changes quickly and it’s anyone’s guess what the next hot thing will be).

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The Cost of Enjoying Change

I love to travel. I really do. I like to see new places, meet new people, and just get away from my normal routine in favor of something new and different. I’m told that I’m a serial entrepreneur, and my enjoyment for travel is probably rooted in the same thing that causes me to be an entrepreneur: I enjoy change. I enjoy travel because I like the change of scenery, people, climate, schedule, and pace that comes with each new destination. Very little remains constant or settled when I travel.

I just did the math, and from January to April, 2010, I went on 21 trips to 16 different places and I was gone a total of 43 days. Over the course of these four months, 36% of my days were spent on the road. Many of trips were back-to-back (I had several trips which were comprised of 3-4 destinations back-to-back without going home in between).

All this travel meant I gave up on many of my daily and weekly disciplines: I went to gym only twice in those 4 months, I gave up on healthy eating, I spent little to no time to myself, I let my personal bills get behind, and my house get quite messy. Now, it’s May, and I find my life quite out of balance.

If the first 4 moths of the year were defined by my travel schedule, I hope to make the next few months defined by my lack of travel. I will go to the gym regularly, to focus on eating more healthily, to not work constantly, and to keep up with my personal affairs. I will spend many days quietly in my office working quietly by myself, with my phone on do-not-disturb and my Outlook closed (I’ll check these a few times a day). If the first 4 months of the year could be described as crazy and unpredictable, the next few months will be defined as regimented and predictable.

I like change, a lot… but now it’s time to change my pace and slow down, a lot. Just for a little while, though. It will soon be time to travel again, but, in the meantime, I am going to enjoy some normalcy and predictability in my life.

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Learn from a Pro: Pumping up the Auto in Autotask

Well, folks, it’s official!

Immediately following Karl Palachuk’s Pre-Day seminar (pre-day for Autotask CommunITy Live), join me for dinner and some great hands-on Autotask fun:  “Learn from a Pro: Pumping up the Auto in Autotask”

Date: April 17, 2010
Time: 6:00 PM to 8:30 PM
Includes Dinner!

Except From Karl’s blog… (Link):

Register for the Travis Austin Dinner and Autotask Super-User Seminar for only $29! Register Now.

When Autotask expert Travis Austin isn’t answering questions on the Autotask CommunITy website, he’s either developing innovative Autotask-centric integrations, or he’s flying around the country to consult with other Autotask customers to help fine tune their use of the Autotask platform.
Watch and learn as Travis shares a number of tips, tricks, and best practices which will surely supercharge the power of Autotask within your own company. He’ll cover basic Service Desk configuration, share some awesome workflow ideas, and describe ways which Autotask talks to third party products and platforms to save you time and increase your effectiveness as an IT service provider.

Topics

  • Service Desk Configuration.
    How to use Queues, Statuses, Priorities,  and Issue Types to best manage the ticket lifecycle.
  • Workflow Rules.
    Define and develop a few integral workflow rules to automate ticket flow and score points with customers.
  • Ticketing Integrations.
    Learn how third party products can integrate with Autotask to automate ticket generation, modification, and escalation.
  • Billing Integrations.
    Learn how to automate parts of billing, contract adjustments, and marketing strategies.

Register now for this GREAT event!

Add the Travis Austin Dinner and Autotask Super-User Seminar for only $29! Register Now.

Sign up now for Travis’ Seminar . . . Get dinner and amazing information on top of Karl’s all-day seminar!

The best deal in the SMB Space!

Register for the Travis Austin Dinner and Autotask Super-User Seminar for only $29! Register Now.

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Blogging for Business

As a business owner, I find it vitally important to regularly meet with other business owners as often as is feasible. Not only is it just plain fun, but it helps me stay on top of my game, know what others are doing, and keep touch with other companies who can be mutually benefited by a relationship with Rezitech.

Today, I had a great lunch with Jonathan Pearson of Radiant Property Group at Corner Bakery Cafe in Brea. First off, I’m really excited to know Jonathan. When the housing bubble burst a few years back, he lost a significant portion of his income (he worked in the housing industry) and ended up having to short-sell his own home. Instead of letting that get the best of him, though, Jonathan is now using his own experiences to provide empathy and care to others who face similar situations. He and his team at Radiant regularly work with homeowners in North Orange County and throughout Southern California who are facing mortgage trouble. I’ve known Jonathan for a number of years, and I have no doubt that he should be the first person everyone should turn to when facing mortgage and real estate trouble.

Anyways, Jonathan and I spent a good portion of our time discussing blogging and how it can help SEO for any business, and our conversation couldn’t have come at a better time for me. Just last week, I spent several days in New Orleans with 10 other IT business CEOs from around the country, and website content was something we touched on, as well. One of my fellow CEOs in New Orleans also happens to be the very best example I know of a person who is excellent at blogging for business: Karl Palachuk. Karl and I also talked about blogging for business, and, based on my conversation today with Jonathan and last week with Karl, I’ve compiled a list of ideas to stimulate ideas for blogging:

Always Be Pimping

I have no idea where I first heard this (maybe from Chris Rue, but I’m sure he heard it from someone else like Erick Simpson or even Karl), but it’s pretty straight forward. The idea is to promote your products and services every chance you get (did you know that Rezitech can save money from your phone bill? I’m just saying pimping), and this includes in your blog. Whenever the opportunity arises (Rezitech can also provide your entire IT infrastructure with zero up-front investment!) you should mention how your company can help others.

Cross Promote

This goes along with Always Be Pimping. The idea here is to cross-reference other blogs, websites, and references anywhere possible. You’ll see above that I’ve placed hyperlinks anywhere I could. Hopefully, some of the guys I’ve linked to will link back to me at some point, and we can all help each other get more traffic.

Blog About Your Day

Jonathan is in the real estate industry. He makes money when people move into the areas that he serves, so, in many ways, he’s selling his expertise on the area. If he goes to a cool coffee shop, event, store, restaraunt, or whatever, he could jot a quick blog about it. He could mention how great it is to have lunch with Travis at Corner Bakery (ah, shucks… thanks, Jonathan), or talk about the upcoming Railroad Days in Brea (looks pretty cool if you ask me!). By sharing cool events and tidbits of info, people will know him as an authority in his area. That makes for a great real estate guy.

Blog About Your Life

Yesterday, I took the Amtrak to San Diego for an event I did with Autotask. I could write a blog entry about how great it was to sit in a train for 2 hours instead of driving. I could talk about the fact that it gave me time to sit, relax, use my laptop, and event catch a couple nods of sleep.

Brag About New Customers

Whenever Jonathan gets a new client, or saves a family from foreclosure, it would make for a great quick blog entry. Imagine how much more compelling his sales proposition will be to new prospects if they can see a list of personal stories of families that Jonathan has helped. In my case, I can blog every time we save a customer money (we recently saved a client over $500 a month on their Internet bill! Blog to follow…).

It Need Not Be Perfect

I’m a firm believer that an okay blog entry is better than none at all. My thoughts aren’t near completion on this subject, but that’s okay… this is a dialogue, not a thesis. I’ll add more to this list later, I’m sure, and when I think of more blogging ideas to share with the world, I’ll have another excuse to write a quick entry. Good stuff!

So, that’s about it for now. Bottom line — you should be blogging and using social media to promote your business. I have an appointment to make now, so I’m going to cut this off here for now, but I’ll try to finish these thoughts in the days to come.

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The New Apple iPad

On January 27, 2010, Steve Jobs announced Apple’s newest product: Apple iPad.

Some our clients have already asked me for my thoughts on this new technology. As a service to all of our clients, I’m sharing my thoughts here for your reference.

What is it?

iPad is a tablet computer. It’s flat, with a touch-screen. In a lot of ways, it’s like an iPod Touch or an iPhone on steroids, but it’s designed to support productivity. Apple’s vision is that iPad will replace a paper tablet, allowing the user to have their entire set of notes and electronic resources at their disposal, no matter where they are.

For connectivity, iPad has a wireless card (to connect to the Internet at hotspots and home wireless networks), and includes software to browse the Internet, watch YouTube videos, check email, and take notes.

Apple also announced the iBookstore, which many are comparing to the service Amazon released with their Kindle. The iBookstore allows the user of iPad to browse a virtual store of books, and purchase and then download the books they want directly to iPad. The idea is that the user will always have a huge selection of books at their disposal, and won’t need to go shopping to buy their books any longer. Instead, the user just turns on their iPad, finds their book, and downloads it (for a fee).

What’s my take?

I think the iPad is making a much smaller splash than many people had hoped it would. I am hearing and reading of many people who say they likely won’t be purchasing iPad for a miriad of reasons:

  • no handwriting recognition (you can’t “write” on the screen and have iPad recognize it and change it to text)
  • no camera
  • “wasted” space with the bezel (the black frame around the front is quite large)
  • not replacing any devices (it’s not small enough to replace a phone, and not feature-rich enough to replace a laptop — it’s simply another gadget to carry around)

I personally am not going to be buying anytime soon. I simply don’t see a good use for it in the enterprise, and I don’t think I’d ever use it. When I want power, I use my laptop. When I need portability, I use my BlackBerry. There’s never a time during my week that I’d expect to need the “powerful portability” of this device.

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Babies should come with Backups

I have now heard the third story in a month of a young family who lost their data and their infant child’s first months’ worth of photos.

I think a parenting-class-topic should be “Data Backup”.

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I’m Going to Rent A Train Car

Not today, or tomorrow, but it’s now on my “list”.

I was browsing around the ‘net tonight looking for airport transportation, and, don’t ask me how, but I came across a website of a number of privately owned train cars that are available for charter. The site claims that the cars can be rented and that Amtrak will pull them as part of a regular Amtrak run.

Seriously!

They have dome-view sightseeing cars, box cars, sleeper cars, lounge cars, and a couple others. I would LOVE to have an excuse to charter one of these things for a vacation, business trip, or any other adventure.

http://www.movie-trains.com/

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